Invitation to offer
Acceptance of Order
||All products/services and information displayed on the website constitute an invitation to offer.
||All prices displayed are inclusive of VAT / Central Sales Tax.
||Packaging may vary from that shown on the website.
||The weights, dimensions and capacities given are approximate only.
||Incase of Mobility & Toileting products, the style, design and the color of the frame and / or of the cushion may vary from that as displayed on the website. However the core function of the product would remain the same. The user agrees to accept such variance before purchasing the same from the website.
Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be on offer and we reserve the right to accept or reject such balance order. No act or omission by us, prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer. If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.
We will deliver the products only within India
and will not be liable for any claims relating to any products ordered from outside India. Some Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive a order from such states or to be delivered to such states (to see a list please refer our shipping policy mentioned below) under such circumstances we retain the right to accept or reject the order. Those who choose to access this website from Indian states which restrict such use are responsible for compliance with local laws if and to the extent local state laws are applicable. We will deliver the products only within states having open import policy and will not be liable for any claims relating to any products ordered from restricted states. Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted.
While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and we will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration or phone, or cancel the order and notify you of such cancellation.
We reserve the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit / debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. We also reserve the right, at our sole discretion, to prohibit sales to any one as it may deem fit.
Cancellation by Kosmochem Private Limited
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order in part or in full for any reason. We may also require additional verifications or information before accepting any order. We will inform you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit / debit card has been charged, the said amount will be reversed back in your Card Account. We reserve the right to capture / charge your card to the full or partial authorized amount for the concerned order.
Cancellations by the customer
You may cancel your order or some items in your order before we bill and ship the items. Kindly refer to our Returns and Cancellation Policy for more details on the same. In case we receive a cancellation notice and the order has not been processed /approved by us, we shall cancel the order and refund the entire amount, if any, charged to your card. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.
Returns & Cancellations Policy
Our aim is to ensure that our customer is completely satisfied. Considering ourselves to be in the healthcare industry, our products are not eligible for returns. However incase wrong product is shipped / delivered, we shall replace the same, if the said wrong product is returned within 7 days on receipt of the same.
If you believe that the product is not in good condition or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call us on customer support or mail us at firstname.lastname@example.org, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
The products which are covered under warranty would be subject to the terms and conditions of the manufacturer and as mentioned on the product warranty card.
Payment & Refund
We accept the following mode of payment:-
• Credit / Debit Card
• Cash on Delivery (in selected cities)
• Net Banking
• Cheques (subject to realization)
In case of refunds or cancellations, the refund shall be processed in the same mode of payment which was used while making the online purchase. For purchases made by “Cash on Delivery”, the refunds will be paid by way of a cheque which will be issued within 30 days in favour of the registered customer.
Refusal of service:
We reserve the right to refuse service to anyone at any time. We also reserve the right, at our sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service.